How a Credit Union Cut Closing Time in Half for its Members

A Case Study in Transitioning to Hybrid eClosings

Want faster closings and a better member experience? Recently, SingleSource helped a credit union customer smoothly transition to hybrid eClosings while ensuring minimal disruption to the CU’s existing operations and processes.

Hybrid eClosings help to digitize the closing experience for credit union members, while still maintaining the benefits of face-to-face interactions.

Since then, the CU’s members have reaped the benefits: faster closing times with more flexibility, fewer issues at the closing table, and a better overall member experience.

  • 50% reduction in time spent at the closing table
  • Saved members 1 week on average in closing time when issues arise
  • Over 70% reduction in failed closings due to inclement weather

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What our customer had to say

The transition to hybrid closings has been a standout success for us. As we ventured into new technology to better serve our members, there was some initial uncertainty about how the process would unfold. However, the SingleSource team reassured us from the start, offering flexibility to work with any vendor we chose and providing expert guidance throughout the process. Thanks to your support, the transition was seamless, and we've successfully implemented it for over three years. Our members love it, and the partnership has been a resounding success. In fact, we are now looking to fully transition to e-closing, confident that your team’s expertise and support will ensure a smooth implementation of this next phase.
- Manager, Mortgage Processing & Closing
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